Gaming on bunos is meant to be fun. We want every player in the Philippines to enjoy the experience safely — within their budget, their time, and their limits. This page explains the tools we provide and the steps you can take to keep things in check.
Our Commitment
At bunos, we believe that online gaming — whether it's slots, live casino, eBingo, or sports betting on your favourite PBA team — is a form of entertainment. Like any form of entertainment, it comes with a cost, and that cost should always be one you decide on in advance.
The moment gaming starts to feel like a solution to a financial problem, or like something you have to do rather than choose to do, that's a signal worth paying attention to. We've built tools into the platform specifically for that moment.
Our responsible gaming programme is not just a compliance checkbox. It's a real part of how bunos operates. We enforce the 21+ age requirement, we make self-management tools easy to access, and our support team is available around the clock if you need to talk.
Strictly 21 and Above
bunos is a real-money gaming platform. Anyone under 21 years of age is not permitted to register or play. Age is verified as part of the KYC process before any withdrawal is processed.
Decide how much you're comfortable spending before you open any game. Deposit only that amount and treat it as the cost of an evening's entertainment.
It's easy to lose track of time when you're in the middle of a game. Use session reminders in your account settings to get notified after a set period of play.
Stepping away — even for a short break — helps you make clearer decisions. Never play when you're tired, stressed, or under the influence of alcohol.
Trying to win back money you've already lost is one of the most common patterns in problematic gaming. If you've hit your limit, stop — and use the tools below to help enforce that boundary.
Player Tools
These tools are available directly from your account settings. You don't need to contact support to use them — they're there whenever you need them.
Set a daily, weekly, or monthly cap on how much PHP you can deposit into your account. Once you hit your limit, no further deposits are accepted until the period resets. You can lower your limit at any time; increases take effect after a cooling-off period.
Set a reminder to notify you after a chosen amount of continuous play time. The reminder appears on screen so you can decide whether to keep playing or take a break. It's a simple nudge that makes a real difference.
If you feel like you need a short break from the platform, you can activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account is temporarily restricted from gameplay and deposits.
Self-exclusion is a longer-term option for players who feel they need a more definitive break. You can request self-exclusion for a period of 6 months, 1 year, or permanently. Contact our support team at [email protected] to activate this.
Enable reality check notifications to see a summary of your session — how long you've been playing and your net position during that session. Having that information on screen regularly helps you make more informed decisions.
Our support team is available around the clock. If you're concerned about your gaming behaviour or want to discuss any of these tools, reach out via live chat when logged in or by email at [email protected] — no judgement, just help.
Why It Matters
Responsible gaming isn't a single feature — it's woven into how the platform works from the moment you sign up.
Every new bunos account goes through a verification step that confirms the player is at least 21 years old. Government-issued Philippine IDs are accepted for KYC. Accounts that cannot be verified are restricted from gameplay and withdrawals.
We never market bunos as a way to make money. All games — slots, live casino tables, sports betting, eBingo — have outcomes that involve genuine uncertainty. Our promotions and content always reflect this honestly.
All account actions — including limit changes and exclusion requests — are protected by OTP verification and SSL encryption. Your responsible gaming settings are private and cannot be altered by anyone other than you or our verified support team.
Whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines, our support team is trained to handle responsible gaming queries with care and without judgement. Asking for help is always the right call.
All responsible gaming tools are accessible through the bunos mobile app and mobile browser. Whether you're on Android or iOS, you can update your limits, activate a cooling-off period, or reach support from your phone.
Your full deposit and withdrawal history is always visible in your account. Reviewing your actual spending is one of the most effective ways to stay aware of how much you're putting into gaming each month.
Self-Assessment
Most players enjoy bunos without any issues. But it helps to know what to look out for — both for yourself and for people you care about. If any of the following sound familiar, it may be time to use one of the tools above or reach out for support.
How to Use Self-Exclusion
Self-exclusion is available to any registered player. Here's how to request it:
Open the platform on your phone or browser and sign in using your registered credentials and OTP verification.
Navigate to the Responsible Gaming section within your account settings where deposit limits, session reminders, and exclusion options are listed.
Select a cooling-off period of 24 hours to 30 days, or request a longer self-exclusion of 6 months, 1 year, or permanent exclusion via support.
Your exclusion is activated immediately. You will receive a confirmation to your registered email. During the exclusion period, deposits and gameplay are restricted on your account.
For self-exclusion periods longer than 30 days or for permanent exclusion, email [email protected]. Our team will process your request promptly, with no questions asked.
FAQ
Straight answers to questions we hear regularly from players across the Philippines.
bunos is an online gaming platform for adults aged 21 and above in the Philippines. All gaming involves real money and genuine financial risk. Past results do not predict future outcomes. Never gamble with money you cannot afford to lose. If gaming is affecting your finances, relationships, or wellbeing, use the tools in your account or contact our support team at [email protected]. Help is always available. Our Privacy Policy and Terms and Conditions apply to all players.