bunos | Frequently Asked Questions

No. bunos operates a strict one-account policy. Each player is allowed only one active account, tied to one Philippine mobile number and one verified identity. Creating duplicate accounts is a violation of the Terms and Conditions and may result in permanent suspension of all accounts involved, including any balances held in them. If you're having trouble with an existing account, contact support at [email protected] rather than registering a new one.

bunos may ask you to verify your identity before processing your first withdrawal or when your account reaches certain activity thresholds. Accepted documents typically include a government-issued Philippine ID such as a PhilSys National ID, passport, driver's license, SSS ID, or UMID card. You may also be asked for a selfie alongside your ID. Submitting clear, legible photos speeds up the review process significantly.

On the Login page, look for the account recovery or forgot password option. You'll be asked to confirm your registered mobile number or email, then receive an OTP or reset link to create a new password. If you've also lost access to your registered number, reach out to [email protected] directly with your account details so the team can assist with identity verification and account recovery.

Contact bunos support at [email protected] to request a contact detail update. For security reasons, this cannot be done unilaterally from account settings — support will walk you through an identity verification step before making any changes. This protects your account from unauthorized modifications in case someone else gains access to your login credentials.

bunos supports Philippine peso deposits via online banking and bank transfer through major local banks, as well as e-wallets such as GCash and Maya. The exact methods available to you are shown on the Deposit page after you log in to your account. All transactions are processed in PHP. For a full current list of supported channels, check the deposit section in your account dashboard.

Most deposits via GCash and Maya reflect in your bunos balance almost instantly once the transaction is confirmed on the payment provider's end. Bank transfers may take a few minutes to a few hours depending on your bank and the time of day, particularly during weekends or public holidays in the Philippines. If your deposit has not reflected after a reasonable waiting period, contact support with your transaction reference number so the team can locate and match it.

Minimum deposit amounts vary depending on the payment method selected. The current minimums for each channel are displayed during the deposit process in your account. bunos aims to keep entry points accessible for players across the Philippines, whether you're depositing a small amount to try out games or funding a larger session. Always check the deposit screen for the latest figures before initiating a transfer.

First, check that the transaction was actually completed and deducted from your source account or e-wallet. If it was deducted on your end but hasn't appeared in your bunos balance after the expected wait time, email [email protected] with your account details and the transaction reference number or screenshot from your bank or e-wallet. The support team will investigate and reconcile the transaction, typically within one business day.

Log in to your bunos account, go to the withdrawal section in your dashboard, select your preferred payment channel (bank transfer, GCash, or Maya), enter the amount, and confirm the request. Before your first withdrawal is processed, your account identity verification must be complete. Make sure the account name on your bank or e-wallet matches your verified bunos profile name.

Processing times vary by method. E-wallet withdrawals to GCash or Maya are generally faster than bank transfers. Most requests are reviewed and released within one business day after verification is complete. Bank transfers may take an additional one to two banking days to reflect in your account depending on your bank. If your withdrawal has been pending unusually long, contact support with your withdrawal reference number.

Common reasons include incomplete KYC verification, an active bonus with unmet wagering requirements, the destination account name not matching your verified identity, or a withdrawal amount below the minimum threshold. bunos will typically notify you of the specific reason. If you're unsure why a request was declined, email [email protected] and the team will explain the issue and what steps you can take to resolve it.

bunos offers a wide selection of games including slots, live dealer casino tables (baccarat, roulette, blackjack, and more), a sportsbook covering basketball (PBA and NBA), boxing, volleyball, football, esports, and other international events, plus eBingo and virtual games. The full catalogue is available in the Game Lobby once you're logged in. New titles are added regularly.

Slot games and electronic table games on bunos use certified Random Number Generators (RNGs) to determine outcomes. Each spin or hand result is independent and cannot be influenced by previous rounds or player behavior. Live dealer games are streamed in real time with physical cards, wheels, and equipment, providing a transparent gaming experience. RTP (Return to Player) percentages for slots are set by the game providers and are consistent across all players.

Yes. The bunos platform is fully optimized for mobile browsers and also has a dedicated app available for Android and iOS. Download it from the Download page. The mobile experience includes the full game catalogue, live sports betting, deposit and withdrawal functions, and account management — everything available on the desktop version, designed for smaller screens and mobile data connections common across the Philippines.

Available promotions are listed on the Promotions page. Some offers are automatically applied to your account when you meet the qualifying conditions, such as making a deposit of a certain amount. Others may require you to opt in from the promotions page or enter a code. Always read the terms of each offer before participating — pay attention to wagering requirements, eligible games, and expiry periods. If a bonus doesn't appear after qualifying, contact support.

The bunos VIP program rewards active players with points and tier upgrades the more they play. Higher tiers unlock better perks including cashback, priority withdrawals, personal account managers, and exclusive bonuses. Your current tier and point balance are visible in your account dashboard after logging in. Visit the VIP page to learn about each tier and what you can earn at every level.

A wagering requirement means you need to place a certain total amount of bets before any bonus-related winnings can be withdrawn. For example, if you receive a bonus with a wagering requirement of 20x and the bonus amount is ₱100, you would need to wager ₱2,000 in eligible games before that bonus balance converts to withdrawable PHP. Not all games contribute equally — slots often count fully while live table games may count at a lower rate. These details are always specified in each offer's terms.

Yes. bunos supports responsible gaming tools including deposit limits, session time reminders, and self-exclusion options. These are available from your account settings after logging in. Setting a deposit limit caps how much PHP you can add to your account within a given period. This is a useful tool if you want to keep your gaming activity within a personal budget. For more information on managing your play safely, visit the Responsible Gaming page.

Self-exclusion is a voluntary step you can take to temporarily or permanently restrict your access to bunos. Once applied, you will not be able to log in or place bets for the duration of the exclusion period. To request self-exclusion, go to your account settings or contact [email protected] directly. bunos takes these requests seriously — if you feel your gaming is no longer recreational and is affecting your wellbeing or finances, self-exclusion is available and will be applied promptly upon request.